Refund policy

Return Policy

All Okay Word sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

That said, we want your order to arrive exactly as expected. If your item arrives damaged, defective, or you receive the wrong item, please contact us right away at shop@ok-word.co so we can review the issue and make it right.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, email us at shop@ok-word.co within 7 days of delivery with your order number and photos of the issue.

Once reviewed, we’ll let you know the next steps. Depending on the situation, we may offer a replacement, store credit, or refund.

Non-Returnable Items

Because all sales are final, we do not accept returns or exchanges for change of mind, accidental purchases, sale items, gift cards, or products that have been opened, used, or damaged after delivery.

Refunds

Refunds are only issued in cases where an item is confirmed to be damaged, defective, incorrect, or otherwise approved by Okay Word.

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card provider.

For any questions, contact us at shop@ok-word.co.